Frequently Asked Questions

We provide our clinical services through telephonic and/or telehealth outreach, which allows for convenient and customized care within the comfort of your own home with one of our qualified clinical pharmacists. Our clinical services are provided through the phone numbers below:

You may receive a welcome letter and/or a phone call, and/or a text message.

The security and privacy of our patients’ information is our first priority. The Health Insurance Portability and Accountability Act (HIPAA) law ensures the confidentiality, integrity, and availability of all electronic protected health information. Our company follows protected data processing practices and trains our team to handle all sensitive information in a safe and secure manner.

We work with commercial plans, PBMs, Medicare plan sponsors, self-insured employers, Medicaid and other state programs to provide high-quality clinical services.

The quality healthcare we provide would not be possible if it were not for the patients we empower on a daily basis. Our patients become eligible for our services based on the medications they take, their diagnosed health conditions, and their annual cost of medications. Learn more about qualifying for the program.

We are glad you have a great relationship with your doctor and pharmacist. Your health and wellbeing are very important to us, and we want to ensure you are getting the most benefit out of your health plan. Our clinical pharmacists are a second set of eyes to assist your providers with managing your health care. Patients benefit from a clear understanding of their medications, side effects, and cost-lowering opportunities, all of which lead to better health outcomes.