Our clients have called us the “fuel and magic” behind their high member engagement rates. We deploy creative and high-impact strategies to optimize outreach by deploying a coordinated, omnichannel approach that includes:
Patient-Centered Communication
Omnichannel Outreach
Softphone and Landline
We use toll-free and local numbers and offer the option to implement caller ID authentication.
Interactive Voice Response (IVR)
We obtain patient consent for 30-90 conversions, administer patient satisfaction surveys, and more.
Video Telehealth
Patients can participate using a computer or mobile device.
Postal Mail and Encrypted E-mail
We mail letters and send encrypted e-mail that can be viewed through a secure portal.
Short Message Service (SMS)
We engage with patients using one- or two-way text messaging.
Electronic Fax
We share evidence-based recommendations with providers by electronic fax.