Connected Care

Omnichannel Outreach

Engagement without Barriers

Reaching and engaging members isn’t one-size-fits-all. Some prefer digital-first interactions, while others rely on more traditional channels. Without flexibility, care teams struggle to connect consistently, and members risk falling through the cracks.

We eliminate these barriers by coordinating outreach across multiple, flexible channels. With tools like call branding and an intelligent autodialer, care teams spend less time dialing and more time connecting, driving a 10% increase in inbound calls and a 20% boost in pickup rates.

Engagement Without Barriers

Stronger Connections, Better Outcomes

We engage members, providers, and pharmacies across multiple, coordinated channels - expanding reach, strengthening relationships, and driving better health outcomes.

Smarter Calling, Faster Results

Manual dialing wastes time and reduces completed calls. With our autodialer, productivity doubles, eliminating delays, so more gaps are closed, faster.

Trusted Calls, Better Reach

Boost pickup and engagement with call branding, leading to a 10% increase in inbound calls and a 20% increase in pickup rates.

Unified Outreach from One Trusted Number

Live calls and texts all come from one number, for unified engagement and a 72% lift in reach rates.

Intelligent Routing, Flexible Support

Route calls to the right language speakers and scale capacity by tapping into our care team when needed.

Data at Your Fingertips

Monitor attempts, success rates, and outcomes in real time. Intelligent dashboards reveal insights that help you refine strategy and maximize outreach performance.

Actionable QA Insights

Automatically transcribe calls for efficient QA. AI-powered scoring highlights individual performance, team trends, and areas for improvement, driving higher quality scores by 15%.

Built for Every Member

Where Every Channel Works Together to Drive Results

Live Calls: Direct, personal conversations that build trust

Video Telehealth: Face-to-face care from anywhere

1- & 2-Way Texting: Quick reminders & follow-up

Interactive Voice Response: Automated outreach at scale

Secure Email: HIPAA-compliant messaging for sensitive information

Postal Mail: Reliable outreach for traditional communication

We make flexible, modern, and digital-first channels work seamlessly alongside traditional ones, helping your teams engage difficult-to-reach members, strengthen trust, and support a truly personalized journey of care.

Case Study:

How SMS Reach Rates by 72% for a Refill Program

Missed calls often mean missed opportunities for engagement and delayed refills

We launched a Refill Reminder SMS program to complement & coordinate with live calls:

Pre-call SMS
Post-call SMS

We saw immediate impact in the 1st week:

72% in reach rates

43% in refill rates

Never miss an update

Stay ahead with the latest news, insights, and innovations from MedWatchers, delivered straight to your inbox.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.