1. Acceptance of Terms

By accessing or using the MedWatchers website located at medwatchers.com, or any services, tools, or content made available by MedWatchers, LLC ("MedWatchers," "we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please discontinue use of our website and services immediately.

These Terms apply to all visitors, clients, partners, and any other individuals who access or use our services.

2. Description of Services

MedWatchers is a clinical pharmacy and health plan solutions company providing services related to Medicare Star Ratings, Medicare Advantage, Part D programs, Medication Therapy Management (MTM), and pharmacy quality measurement. Our website and services are intended for health plans, pharmacy benefit managers, clinical professionals, and other healthcare industry stakeholders.

Nothing on this website constitutes medical advice, clinical guidance, or a substitute for professional healthcare services. All content is provided for informational and business purposes only.

3. Permitted Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the site in any way that violates applicable federal, state, or local laws or regulations
• Transmit or distribute any harmful, offensive, or disruptive content
• Attempt to gain unauthorized access to any portion of the website or related systems
• Use automated tools to scrape, crawl, or harvest content without our prior written consent
• Impersonate MedWatchers or any of its representatives
• Interfere with the proper functioning of the website or services

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, icons, images, data, software, and the overall design and arrangement of materials, is the exclusive property of MedWatchers or its content suppliers and is protected by applicable United States and international intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, or otherwise exploit any content on this site without our prior written permission.

5. Privacy and Data

Your use of this website is also governed by our Privacy Policy at medwatchers.com/privacy-policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and sharing of your information.

6. Disclaimers

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

MedWatchers does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or usefulness of any information provided on the site.

Regulatory guidance, program specifications, and CMS policies referenced on this site are subject to change. MedWatchers makes no representation that such information is current at any given time and is not liable for reliance on such information.

7. Limitation of Liability

To the fullest extent permitted by applicable law, MedWatchers, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, this website or its content, even if MedWatchers has been advised of the possibility of such damages.

In no event shall MedWatchers' total liability to you for all damages exceed the amounts paid by you, if any, for accessing our services in the twelve (12) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless MedWatchers and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.

9. Third-Party Links

Our website may contain links to third-party websites, resources, or services. These links are provided for convenience only and do not constitute an endorsement by MedWatchers. We have no control over the content or availability of those sites and accept no responsibility for any loss or damage that may arise from your use of them.

10. Changes to Terms

MedWatchers reserves the right to revise these Terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of the website following the posting of revised Terms means you accept and agree to the changes. We encourage you to review these Terms periodically.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions. Any legal action arising under these Terms shall be brought exclusively in the state or federal courts located in Iowa, and you consent to the personal jurisdiction of such courts.

12. Contact

If you have questions about these Terms, please contact us:

MedWatchers, LLC
privacy@medwatchers.com
medwatchers.com

SMS Terms & Conditions
Last Updated: June 2026

By opting in to receive SMS messages from MedWatchers, you agree to the following terms and conditions in addition to the General Terms above.

Program Description
MedWatchers operates an automated SMS messaging program to support internal testing of AI-powered outreach tools. Messages sent under this program are for internal evaluation purposes only and are not directed at consumers or external members.

Message Types
Participants may receive the following types of messages:

• Bot engagement prompts and automated outreach simulations
• Callback scheduling confirmations
• Prescription intake flow notifications
• Program updates and test scenario instructions

Opt-In
Participants opt in by providing their mobile number directly to the MedWatchers team and confirming their agreement to receive SMS messages as part of the testing program.

Opt-Out
You may opt out at any time by replying STOP to any message. A single confirmation will be sent upon opt-out and no further messages will follow.

Help
Reply HELP to any message or contact us at privacy@medwatchers.com for assistance.

Message Frequency
Message frequency will vary based on active testing cycles and program phases.

Rates
Message and data rates may apply. Please check with your mobile carrier for details.

Mobile Number Privacy
Mobile numbers collected for this program will not be shared with any third parties for marketing or promotional purposes.

Liability
MedWatchers is not responsible for delayed or undelivered messages due to carrier conditions or technical issues beyond our control.

Privacy Policy
This program is also governed by our Privacy Policy at medwatchers.com/privacy-policy.

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